ello and welcome to shipping and delivery page! Here you can read some details about a nifty little lifecycle of your order's journey from the time you place your order to your new treasures arriving at your doorstep. At first you choose the product you like. Then you put into your shopping cart and pass the checkout process in a few clicks. Our store offers several payment and delivery methods, so you have an opportunity to choose which one is the most convenient for you.

Cash & carry

If you choose cash and carry method, please note that this means that you should pay cash for the goods you purchase and carry them away yourself. In this case we do not offer credit accounts and delivery service. This is a common policy for cash and carry delivery method. Not too convenient for you? Please read on and get to know what else delivery methods do we provide. Please be sure that we have foreseen different situations and offer other delivery methods that may fit you best.

Pick-up from a Post parcel point in your city

A parcel point is an easy and convenient way to receive items in your city. Shop in our online store, then selects the parcel point as the delivery type and choose the preferred pick-up location.  The Parcel Points are available in central locations and during the opening hours of shops, also on weekends. More than half customers pick up their parcel already on the day of its delivery.

Shipment to the door

What happens when you choose shipment to the door option? Our store takes responsibility for dealing with all the tasks involved in moving goods from the manufacturing plant to the buyer/consignee's door. It is our responsibility to insure the goods and absorb all costs and risks including the payment of duty and fees. In other words, the selling cost of goods includes all expenses inclusive of taxes to reach the goods at the door step of your premises.

International delivery

Any dates quoted for delivery of the goods are approximate only and the store shall not be deemed to be in delay in delivery of the goods unless actual delivery of goods occurs later than four weeks from the quoted approximate delivery date and having received the Buyer’s written notification. The buyer shall comply with all laws governing the importation of the goods into the country of destination.

Return package or product.

Revocation: It is important to always contact us first by e-mail before you return (a) product (s). Also send the completed return form! The return shipment is for your own account. You are free to choose a carrier yourself. Make sure you pack the return shipment well. We are not responsible for damage or loss during the return shipment. Do not use the product in a way that leaves traces of use or may cause hygiene problems. Withdrawal of visibly used products is by definition not possible.

Download the return form

Return address:

De Vliegerwinkel

Valkenburgseweg 56-B
2223KE KATWIJK

If there were any further questions or uncertainties? Feel free to contact us!

Complaints

A complaint? We can hardly imagine it! We are very disappointed with that.

We recommend that you first make your complaints known to us by emailing info@devliegerwinkel.nl.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Shipping cost other countries

Bulgaria € 9,24 
Denmark € 12,95
Estonia € 24,49
Finland € 18,25
France € 12,95
Greece € 24,49
Hungary € 18,25
Ireland € 18,25
Poland € 18,25
Portugal € 18,25
Romania € 26,26
Slovenia € 18,25
Italy € 13,99
Latvia € 21.70
Lithuania € 26,26
Austria € 13,99
Sweden € 18,25
Slovakia € 18,25
Spain € 18,25
Czech Republic €18,25
United Kingdom € 13,99